This Privacy Policy explains how My Kerala Holiday ("we", "us", "our") collects, uses and protects the personal information you share when you use mykeralaholiday.com, call us, or book a houseboat, tour package or vehicle with us.
Information we collect
- Contact details such as your name, phone number, email address and city.
- Trip details such as travel dates, number of guests, room or boat preferences and special requests.
- Identity details required by law for houseboat and hotel check-in, such as a government photo ID, collected only when your booking is confirmed.
- Basic technical data such as browser type and pages visited, used to keep the website working well.
How we use your information
- To answer your enquiry and prepare a quotation.
- To confirm bookings with houseboat owners, hotels and drivers on your behalf.
- To send booking confirmations, trip reminders and important updates about your travel.
- To meet legal, tax (GST) and accounting requirements in India.
Sharing your information
We share only the details needed to deliver your trip with our service partners, such as houseboat operators, hotels and transport providers. We never sell or rent your personal information to third parties for marketing.
Payments
Online payments are processed by secure, RBI-regulated payment gateways and banks. We do not store your full card details on our servers.
Data retention and security
We keep booking records for as long as required by Indian law and protect them with reasonable technical and organisational safeguards.
Your choices
You may ask us to access, correct or delete your personal information, or to stop sending you promotional messages, by writing to info@mykeralaholiday.com.
Contact
My Kerala Holiday, Finishing Point Road, Punnamada, Alappuzha, Kerala 688006. Email: info@mykeralaholiday.com. Phone: +91 1800 222 8888.
